Our Privacy Commitment
At Gemler Casino, we take the handling of your personal information seriously. When you register, play, or interact with us, you share data that we are responsible for protecting. This page sets out, in plain language, what information we collect, why we collect it, and how it is used and stored. Our aim is to be straightforward with you, so you can feel confident about the choices you make when using our platform.
The Information We Collect
We gather personal data at various points during your time with us, beginning the moment you create an account. During registration, you will be asked to provide basic details including your email address, mobile number, a password of your choosing, and your country and preferred currency. These details are necessary to set up and maintain your account.
In line with our obligations as a licensed operator, we may request identity and verification documents as part of our Know Your Customer (KYC) process. This typically occurs before or at the point of withdrawal, and is a standard requirement across regulated online casinos. The types of documents requested may include proof of identity and proof of address, though we will always communicate clearly what is needed and why.
Financial data is also processed when you make deposits or withdrawals. We support a range of payment options for players, including:
- Brite
- Visa and Mastercard
- Bank transfer and Instant Bank Transfer
When you use these methods, relevant transaction data is processed to complete your payment. We do not store full card details on our own systems beyond what is necessary for the transaction.
How We Use Your Data
The data we collect serves specific, legitimate purposes. We do not gather information beyond what is needed to operate your account and fulfil our obligations as a licensed casino.
The primary reasons we use your data include:
- Account management: To create, maintain, and secure your player account, including verifying your identity and age where required.
- Payment processing: To handle deposits and withdrawals through our supported payment channels, and to maintain an accurate record of your transaction history.
- Fraud prevention and security: To detect and respond to any unusual activity on your account, helping to protect both you and the integrity of our platform.
- Legal and regulatory compliance: As a casino licensed by the Malta Gaming Authority, we are required to meet specific obligations regarding record-keeping and responsible gambling. Your data helps us fulfil those duties.
- Customer support: When you contact us through live chat, email, or phone, the information you share is used to resolve your query efficiently.
We handle your data with care, and we use it only in ways that are consistent with the purposes described here. If our use of your data changes in any material way, we will update this policy accordingly.
Data Sharing and Third Parties
We work with a number of third-party providers whose services are essential for the day-to-day operation of Gemler Casino. In order to deliver the experience you expect, some of your data may be shared with these parties, strictly for the purposes outlined in this policy.
The categories of third parties who may receive relevant data include:
- Game providers: Studios such as Evolution, Betsoft, Pragmatic Play, and Play'n GO, along with other content partners, may receive limited data necessary to deliver their games and services on our platform.
- Payment processors: When you use Brite, Visa, Mastercard, or bank transfer, the relevant payment provider will process the transaction data required to complete your deposit or withdrawal.
- Regulatory bodies: As a Malta Gaming Authority-licensed operator, we are required to share certain information with the MGA and other competent authorities when legally obliged to do so.
- Fraud and compliance services: We may use third-party tools to assist with identity verification, anti-money laundering checks, and responsible gambling monitoring.
All third parties we work with are expected to handle your data appropriately and only for the purposes for which it was shared. We do not provide your personal information to third parties for their own independent marketing purposes.
Data Security and Retention
We take the security of your personal and financial information seriously. Our platform is designed to protect data during transmission and storage, and we apply technical measures appropriate to the sensitivity of the information we hold.
While no online system can guarantee absolute security, we take reasonable and proportionate steps to guard against unauthorised access, loss, or misuse of your data. Our team and the third-party services we rely on are expected to maintain appropriate standards when handling any information connected to your account.
With regard to how long we keep your data, we retain personal information for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal, regulatory, and operational obligations as a Malta Gaming Authority-licensed operator. This means that even if you close your account, certain records may need to be kept for a period of time in line with applicable legal requirements.
Once data is no longer required for any of these purposes, we take appropriate steps to ensure it is disposed of or anonymised in a responsible manner.
Your Privacy Rights and How to Reach Us
As a player registered with Gemler Casino, you have rights in relation to your personal data. These include the ability to request access to the information we hold about you, to ask us to correct any inaccuracies, and to raise concerns about how your data is being used. You may also be entitled to request the deletion of your data, subject to any overriding legal or regulatory obligations we are required to meet as a licensed operator.
If you have a question about your data, wish to make a request, or have a concern about how we have handled your information, please get in touch with our support team. We are available around the clock to assist you:
- Live chat: Available directly from our site, 24 hours a day, 7 days a week
- Email: Send us a message and we will respond as promptly as possible
- Phone: Speak to a member of our team directly
We will always do our best to address your privacy-related queries promptly and transparently. If you prefer to manage aspects of your account directly, you can also review your account settings at any time after logging in.
This policy may be updated periodically to reflect changes in how we operate or to remain in line with applicable regulations. We encourage you to check back from time to time to stay informed.